20 week rotation

You’ll literally be in the front line during your experience in the reception department. Friendly welcoming front desk staff from receptionists to concierges give guests their first face to face contact with a hotel. Time in this department will show you the importance of being neat and professional in your appearance and will test your problem-solving skills. You’ll have to think on your feet and remain calm under pressure to offer solutions to issues as they arise.

Working in this department you’ll have the chance to develop your organisational skills and to understand the importance of a detail driven approach. It may often feel like you are spinning plates to greet guests, answer phones and process payments at the same time – while keeping a friendly smile.

Reception is often the area of a hotel which is most technologically advanced and you’ll develop your systems literacy dealing with property management software and key cutting systems.

You’ll spend 20 weeks in reception on your apprenticeship


Hospitality Apprenticeship North East is delivered by Training Matters